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Total Quality Management (TQM)

Total Quality Management (TQM)

Organizations implementing TQM Approach must introduce the majority of their individual contributors to the fundamentals of Quality. These specially trained employees are referred to as TQM, and create the foundation for deploying cultural change throughout the business.

The TQM Course will enable the team inside the organization to recognize and understand:

  • What is quality?
  • The quality movement
  • The Quality approaches
  • The cost of quality (COQ)
  • Continues Improvement activities
  • The Seven Quality Tools (7QC)
  • Statistical process control (SPC)
  • The value creating process

Course Content

  • Introduction
    • Quality, Basic concepts
    • What is quality?
    • The quality movement
    • The Quality approaches
    • The cost of quality (COQ)
  • Total Quality Management
    • Continues Improvement (CI)
  • Company wide Assessment of Quality
  • Developing Quality Culture
  • Planning for Top Quality
    • Establish Project
    • Identify Customers
    • Discover Customer Needs
    • Develop product
    • Develop Process
    • Develop process Controls
  • Managing the Quality Functions
    • Leadership and change
    • Strategic Quality Management
    • Employee Empowerment
  • Approaches to Implementing TQM
    • The customer satisfaction approach
    • Statistical approach (SPC), using the seven tools (7QC)
    • Cross-functional teams approach

Learning objectives
By the end of this three days course participants will be able to:

  • Have a comprehensive understanding of Total Quality Management
  • Identify TQM requirements and benefits
  • Understand how TQM can be used and how to embed quality right across the organization
  • Practice skills and tools necessary to develop and implement successful total quality management systems throughout the organization

Course Duration
5 Full Days from (10:00am to 04:00pm).